At Drain King®, we prioritize your privacy and are committed to protecting the personal information of our website visitors and customers. Below, we outline how we collect, use, and safeguard your data. Please take a moment to review this policy.

Information We Collect

We gather both personal and non-personal information from visitors to provide better service and improve user experience.

Personal Information

We collect personal details only when you voluntarily provide them. This includes:

  • Contact Information: Name, email address, phone number, and mailing address—typically collected during account creation or checkout.
  • Payment Details: Credit/debit card numbers and billing information for processing orders or subscriptions.
  • Account Data: Information tied to your profile, order history, or preferences.
  • Communications: Messages, emails, social media interactions, or other correspondence you share with us.

This data is used to process your orders, respond to inquiries, and offer personalized services.

Non-Personal Information

We automatically collect anonymized data to analyze and enhance our site’s performance, including:

  • Site Traffic Analytics: Metrics such as page views, session duration, bounce rates, and geographical trends.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Usage Behavior: Navigation paths, referring sources, and interactions with site elements.

This data helps us improve site functionality and resolve technical issues.

How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfillment: To process payments, deliver products, and handle returns or exchanges.
  • Customer Support: To address inquiries, refunds, and technical issues.
  • Account Management: To maintain your account details, preferences, and order history.
  • Personalized Experiences: To recommend products and tailor your browsing experience.
  • Site Analytics: To identify performance trends and optimize user experiences.
  • Legal Compliance: To meet regulatory requirements and prevent fraud.

We respect your preferences and will only use your data for the purposes outlined above or as otherwise agreed upon.

Safeguarding Your Information

We implement robust measures to ensure the security of your data:

  • Encryption: All sensitive data is encrypted using TLS during transmission and at rest.
  • Access Control: Only authorized personnel with a legitimate need can access personal data.
  • Minimized Data Collection: We only collect the information essential to our services.
  • Third-Party Vetting: Vendors handling data on our behalf adhere to strict security standards.

While we strive to maintain the highest security standards, no system is entirely immune to breaches. In the event of a data breach, we will notify affected users promptly as required by law.

Sharing and Disclosure of Information

We do not sell or rent personal information. However, we may share data under specific circumstances:

  • Service Providers: Trusted vendors that assist with order processing, email delivery, and other essential operations.
  • Business Transfers: During mergers, acquisitions, or bankruptcy proceedings, customer data may be transferred.
  • Legal Requirements: To comply with subpoenas, court orders, or applicable laws.
  • Protection of Rights: To safeguard our rights, property, or safety, and those of our customers.
  • Aggregated Data: Non-personal data may be shared with third parties for analytics or marketing.

All partners and vendors are contractually obligated to handle your data securely and in accordance with this policy.

Data Retention and Deletion

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

To request deletion of your account or data, contact us at [email protected]. Please note:

  • Residual data may remain in backups temporarily.
  • Anonymized transaction records may be retained for accounting purposes.
  • Data related to unresolved issues (e.g., refunds) will be retained until resolved.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. Cookies help us:

  • Enable essential site features like shopping carts and logins.
  • Analyze usage trends and optimize site performance.
  • Display personalized ads and product recommendations.

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

For more information about interest-based advertising, visit opt-out.drainsking.com.

External Links and Third-Party Content

Our website may contain links to third-party platforms or content. These external sites operate independently of us and have their own privacy policies. We are not responsible for their practices or content.

International Data Transfers

Mother Clutcher® is based in the United States, but we may process data internationally. By using our site, you consent to these transfers in accordance with this policy.

Your Rights and Choices

We respect your rights regarding personal data, including:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data.
  • Restriction: Limit the processing of your data.
  • Objection: Opt out of data processing based on legitimate interests.
  • Withdraw Consent: Revoke consent for optional data collection.

To exercise these rights, contact us at [email protected]. Requests are processed in accordance with applicable laws.

Updates to This Policy

We may periodically update this policy to reflect changes in our practices or legal obligations. Significant updates will be communicated via email or prominently displayed on our site. Please review this page regularly for the latest information.

Contact Us

For privacy-related inquiries, contact us at:

Drain King®
Email: [email protected]

For general inquiries, visit our Help Center or email us at [email protected].